Gamdom FAQ — All Your
Questions Answered

You must be at least 18 years old. By ticking the age declaration box during registration, you confirm you meet this requirement. Gamdom may request CNIC documentation at any point — particularly before processing a withdrawal — to verify your age and identity .

No. Each person is permitted one account only. Creating a second account is a violation of the Terms and Conditions and may result in both accounts being permanently suspended. If you accidentally created a duplicate account, contact support via live chat immediately to have it resolved before any funds are affected.

Log in to your account, go to Account Settings and look for the Verification section. You will be asked to upload a clear photo of your CNIC (front and back) and, in some cases, a selfie holding the document. Verification is usually completed within 24 hours. It is required before your first withdrawal and recommended to complete it early so there is no delay when you want to cash out.

Go to Account Settings after logging in. You can update your contact details there. For security reasons, changes to your registered email or phone number may require identity verification before they are applied. Make sure both your email and mobile number are active at all times — they are your primary account recovery tools.

Gamdom supports JazzCash, Easypaisa, Raast, Bank Transfer, debit/credit cards and mobile wallets for Pakistani players. All transactions are processed in PKR. Visit the Deposit page after logging in to see the full list of available methods and current minimum deposit amounts.

JazzCash and Easypaisa deposits are typically credited to your Gamdom account within a few minutes. During peak hours or if there is a delay on the mobile money network, it may take up to 30 minutes. If your balance has not updated after an hour, contact live chat support with your transaction reference number.

Minimum deposit amounts vary by payment method and are displayed on the Deposit page when you select your preferred channel. Generally, mobile wallet deposits have a lower minimum than bank transfers. Always check the current limits on the deposit page before initiating a transaction.

First, wait at least 30 minutes — some transactions take a little longer during network congestion. If the balance still has not updated, contact Gamdom support via live chat and provide the exact transaction reference number from JazzCash, Easypaisa or your bank. The team can manually trace and credit the deposit once they confirm the transaction on their end.

Log in to your account, go to the Wallet section and select Withdraw. Choose your preferred payout method — JazzCash, Easypaisa, Raast or Bank Transfer — enter the amount in PKR and confirm. Make sure your account is verified (KYC complete) before submitting your first withdrawal request, as unverified accounts cannot process payouts.

JazzCash and Easypaisa withdrawals are usually processed within a few hours. Bank transfers may take one to three business days depending on your bank's processing schedule. Raast transfers, where available, are generally faster. Withdrawal times can occasionally be longer if your account requires additional verification or if the request is flagged for a routine security review.

Common reasons include incomplete KYC verification, an active bonus with pending wagering requirements, or a routine security check on the account. Log in and check the status in the Wallet section. If it shows pending for more than 24 hours without a clear reason, contact live chat support with your withdrawal reference number.

In most cases, yes — your first withdrawal should be processed through the same channel you used to deposit. This is a standard anti-fraud measure. After your identity is fully verified, additional withdrawal methods may become available. The available options for your specific account are shown in the Withdraw section after login.

Yes. PSL is one of the most popular betting categories on Gamdom for Pakistani players. Match winner, top batsman, total sixes, over/under runs and many other markets are available for PSL games. During the PSL season, you will also find enhanced odds and special promotions tied to specific fixtures on the Sports page.

If a match is abandoned before the minimum number of overs required for a result, most match-level bets (such as match winner) are voided and your stake is returned in full to your PKR balance. Bets on markets that were already settled before the abandonment — like first innings runs — generally stand. The exact rules depend on the specific market and are outlined in the Terms and Conditions.

Live betting lets you place wagers on a match that is already in progress. Odds update in real time based on what is happening on the field — a wicket falling, a boundary hit or the run rate changing will all shift the available odds immediately. Go to the Sports section, look for the Live tab and select the match you want to bet on. Act quickly — in-play odds can change within seconds.

Gamdom supports decimal, fractional and American odds formats. You can switch between them in your account settings or directly within the betting interface. Most Pakistani players find decimal odds the easiest to read — if a selection shows 2.50 and you stake PKR 1,000, a win returns PKR 2,500 (including your original stake).

Yes. Slot games use a Random Number Generator (RNG) that is independently certified. Live casino tables are streamed from professional studios where the games are conducted by trained dealers in real time — there is no software outcome involved in live dealer games. RTP (Return to Player) percentages for individual slots are listed in the game information panel inside the casino lobby.

The Casino section includes live baccarat, live blackjack, live roulette (multiple variants), live game shows and other live dealer titles. Tables operate around the clock so you can join a game at any time. Some tables have minimum and maximum bet limits, which are displayed before you enter.

When you claim a casino bonus, the bonus amount typically comes with a wagering requirement — for example, 30x means you need to wager the bonus amount thirty times before the associated funds can be withdrawn. Your progress is tracked in the Bonuses section of your account. Read the specific terms of each bonus before claiming, as wagering requirements, game restrictions and expiry dates vary.

Visit the App page on the Gamdom website to download the latest version for Android or iOS. Do not download the app from third-party sources — only use the official link from the App page to ensure you are installing a genuine, up-to-date version.

Yes. The Gamdom app is designed to work smoothly on 4G and 5G connections from Jazz, Zong, Telenor and Ufone. Live casino streaming and in-play betting require a stable connection — if you notice buffering on live tables, switching from mobile data to a Wi-Fi connection usually resolves it. The app also loads efficiently on 3G, though live streaming may be slower.

First, restart your phone and try again. If the app still does not open, uninstall it and reinstall it using the fresh download link from the App page. Make sure your Android version is 6.0 or above, or iOS 13 or above. If you are on Android, check that your device allows installation from unknown sources in the security settings — this is required for the APK installation.

Log in and go to Account Settings, then look for the Responsible Gaming section. You can set daily, weekly or monthly deposit limits in PKR. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period — this is intentional, to help you stick to your budget. Decreasing a limit takes effect right away.

Yes. Gamdom offers a self-exclusion option that lets you pause your account for a set period — from 24 hours up to several months. During a self-exclusion period you cannot log in, place bets or access any games. This tool is available in the Responsible Gaming section of Account Settings and is there for players who feel they need a proper break.

If you are worried about your gambling habits, the first step is to use the self-exclusion or deposit limit tools in your account. It also helps to talk to someone you trust — a family member or close friend. Gamdom's Responsible Gaming page has further guidance on managing your play, setting boundaries and recognising when gaming is affecting your daily life. Gaming should always be entertainment, not a source of income or a way to recover money.