Gamdom Privacy Policy — How We Handle Your Data

1Who We Are

This Privacy Policy applies to the Gamdom platform, accessible at gamdom.ml, including the Gamdom mobile application available for download at /app. References to "Gamdom", "we", "us" or "our" throughout this document refer to the platform operator.

This policy governs the collection, use and protection of personal data belonging to players who access Gamdom from Pakistan. It applies to all activities on the platform including sports betting on cricket, PSL matches and international fixtures, casino gaming, live dealer tables, bingo and all associated account and payment functions.

By creating a Gamdom account, you acknowledge that you have read this Privacy Policy and that you consent to the data practices described here. If you do not consent, you should not register or continue using the platform.

2Data We Collect

Gamdom collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform.

Information You Provide

When you register, verify your identity or contact support, you may provide:

• Full name as it appears on your national ID card or passport
• Date of birth
• Email address
• Phone number (used for account verification and JazzCash or Easypaisa payment linking)
• Residential address in Pakistan
• CNIC or passport number (when identity verification is requested)
• Username and password (password stored in hashed form only)
• Any documentation submitted for KYC verification, such as ID scan or utility bill

Information Collected Automatically

When you use the Gamdom website or mobile app, we automatically collect:

• IP address and approximate location derived from it
• Device type, operating system and browser version
• Session duration and pages or sections visited
• Betting and gaming activity, including games played, bets placed and wagering history
• Deposit and withdrawal transaction records in PKR
• App version and mobile device identifiers
• Log files including errors or system events related to your session

3How We Use Your Data

The data Gamdom collects is used for specific, legitimate purposes. The table below maps the main data types to the purpose for which each is used.

Gamdom does not use your personal data for automated profiling that produces legal or similarly significant effects without human review. Where automated fraud detection flags your account, a member of the team will review the case before any action is taken.

From time to time, Gamdom may send you emails about promotions, bonuses or new features. You can opt out of marketing communications at any time by adjusting your notification preferences in account settings or by replying to any marketing email with an unsubscribe request. Opting out of marketing does not affect transactional emails such as deposit confirmations or security alerts.

4Payment Data

All deposits and withdrawals on Gamdom are processed in Pakistani Rupees (PKR) through third-party payment processors. The methods supported include JazzCash, Easypaisa, Raast, bank transfer, debit cards and credit cards.

When you initiate a deposit or withdrawal, the transaction details are passed to the relevant payment processor. Gamdom does not store full card numbers, CVV codes or complete mobile wallet credentials on its own infrastructure. What Gamdom retains is a transaction reference, the amount in PKR, the date and time, and the payment method type — enough to manage your account balance and resolve any disputes.

Your payment processor — for example JazzCash or your bank — will have their own privacy policy governing how they handle transaction data on their side. Gamdom is not responsible for the data practices of third-party payment providers.

Gamdom may request proof of payment method ownership as part of the withdrawal verification process. This is standard practice and is designed to protect players from unauthorised withdrawals by a third party.

5Cookies and Tracking

Gamdom uses cookies and similar tracking technologies on the website and mobile app. Cookies are small data files stored on your device that help the platform function correctly and understand how players use it.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate between pages. Without these, the platform cannot work properly.
• Functional cookies: Remember your preferences such as language settings, odds format and responsible gaming limits you have set.
• Analytics cookies: Help us understand which features Pakistani players use most, where errors occur and how to improve the platform. Data collected by analytics cookies is aggregated and does not identify individual players.
• Security cookies: Used to detect unusual login behaviour, suspicious activity and potential fraud attempts on your account.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, but some features may behave differently. Essential and security cookies cannot be disabled as they are required for the platform to operate safely.

6Sharing Your Data

Gamdom does not sell, rent or trade your personal data. We share information only in the specific circumstances listed below, and only to the extent necessary for each purpose.

• Payment processors: Transaction details are shared with JazzCash, Easypaisa, Raast, banks or card networks as required to complete your deposit or withdrawal in PKR.
• Identity verification providers: When KYC verification is requested, your ID documents may be processed by a third-party verification service. These providers operate under strict data processing agreements.
• Fraud prevention and security: Anonymised or aggregated data may be shared with industry fraud prevention networks to protect players across the platform.
• Legal requirements: If Gamdom receives a valid legal request for account data — for example as part of a financial investigation — we will comply to the extent required by applicable law. We will notify you where we are legally permitted to do so.
• Business transfers: In the event of a merger, acquisition or sale of the platform, player account data may be transferred as part of that transaction. You will be notified if your data is to be handled under a new privacy policy as a result.

All third parties with whom Gamdom shares personal data are required to handle it securely and use it only for the specific purpose for which it was shared. Gamdom does not permit third parties to use your data for their own marketing purposes.

7Data Retention

Gamdom retains personal data only for as long as it is needed for the purposes described in this policy. The general retention periods are as follows:

• Active account data: Retained for the lifetime of your account plus a period of up to five years after account closure, primarily for financial record-keeping and dispute resolution purposes.
• KYC documents: Retained for a minimum of five years after the verification was completed, in line with standard anti-money-laundering record-keeping requirements.
• Transaction records: Retained for five years from the date of each transaction. PKR payment records are kept for this period to allow for any transaction disputes or regulatory queries.
• Support correspondence: Retained for three years from the date of the last contact, to allow for follow-up on unresolved issues.
• Analytics and log data: Retained in aggregated or anonymised form indefinitely for platform improvement. Data that could identify you individually is anonymised after twelve months.

When data is no longer required and the retention period has passed, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8Your Rights

As a Gamdom player, you have the following rights regarding your personal data. You can exercise any of these by contacting support through the platform.

To exercise any of the above rights, contact the support team through the platform. We may need to verify your identity before acting on a request. We will respond within 30 days. If a request is complex or we receive a high volume, we may extend this by up to an additional 30 days and will let you know.

9Security Measures

Gamdom takes the security of your personal data seriously and applies technical and organisational measures designed to protect it against unauthorised access, loss, alteration or disclosure.

• All data in transit is encrypted using TLS. The connection between your browser or app and Gamdom's servers is always encrypted.
• Passwords are stored using one-way hashing algorithms. Gamdom staff cannot read your password.
• Access to personal data internally is restricted on a need-to-know basis. Staff who do not require access to player data to perform their role do not have it.
• Automated systems monitor for suspicious login attempts, unusual transaction patterns and other indicators of account compromise.
• The platform supports two-factor authentication. Enabling 2FA on your account significantly reduces the risk of unauthorised access.

No system is completely immune to security threats. In the event of a data breach that is likely to put player accounts at risk, Gamdom will notify affected players and take immediate steps to contain the breach. Players are also encouraged to use a strong, unique password for their Gamdom account and to enable two-factor authentication.

10Children's Privacy

Gamdom is strictly for adults aged 18 and above. The platform does not knowingly collect personal data from anyone under 18. If you believe a person under 18 has created an account or submitted personal data to Gamdom, please contact support immediately. Any account confirmed to belong to an underage user will be closed and any data associated with it will be deleted.

Parents and guardians who are concerned about a minor's access to online gaming platforms are encouraged to use parental controls available on their home network and devices.

11Policy Updates

Gamdom may update this Privacy Policy from time to time to reflect changes in the platform, applicable law or our data practices. When we make changes, the updated policy will be published on this page with a revised "Last updated" date at the top.

Where changes are material — meaning they significantly affect how your data is collected or used — we will notify you via email or an in-platform notification before the changes take effect. Continued use of Gamdom after the effective date of any update constitutes your acceptance of the revised policy.

We recommend checking this page periodically. If you have questions about any update, contact support before continuing to use the platform.

12Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, you can reach the Gamdom support team through the Help section within the platform. Support is available seven days a week.

You can also write to us at the address below. Please include your registered username and a clear description of your request so we can handle it efficiently.

For general support queries not related to privacy, visit the FAQ page or use the in-platform live chat. Response times for privacy-related email requests are typically within 3 to 5 business days.